Terms and Conditions

Welcome to SORELLE STORE. These Terms & Conditions govern your access to our website and your purchasing experience with us. By engaging with our platform, you acknowledge and accept the principles outlined below, designed to ensure transparency, trust, and an elevated shopping experience.

1. SORELLE STORE operates as a curated global boutique specializing in contemporary women’s winter fashion. Our fulfillment model includes partnerships with select international suppliers to ensure premium availability and global access.

2. Product information — including imagery, materials, measurements, and color representation — reflects data provided by our partners. Minor variations may occur due to fabric characteristics, dye processes, and screen settings.

3. All pricing is presented with integrity and may be subject to review in the event of system errors, supplier updates, or currency variations.

4. Payments are securely processed through accredited third-party gateways. Orders are confirmed only once payment authorization is successfully completed.

5. Estimated delivery times are displayed at checkout and may vary based on destination, seasonality, customs procedures, and carrier availability.

6. International customers may incur customs duties, VAT, or import taxes determined by local authorities. These fees remain the responsibility of the customer.

7. Customers may exercise their right to request cancellations or returns according to applicable consumer protection laws within their jurisdiction.

8. Requests for returns must be submitted within the timeframe specified in our Return Policy. Returned items must remain unworn, unwashed, and in original condition.

9. Should an item arrive damaged, defective, or incorrect, clients must notify our support team immediately with photographic evidence to ensure swift resolution.

10. Refunds, when applicable, are processed once returned items are inspected and approved. Processing times may vary depending on the payment provider.

11. In rare cases of supplier unavailability or unexpected stock limitations, SORELLE STORE may offer alternative items or a full refund.

12. SORELLE STORE is not liable for delays caused by customs, force majeure, carrier disruptions, or circumstances outside our operational control.

13. All intellectual property — including visuals, branding, and written content — remains the exclusive property of SORELLE STORE and its licensors.

14. Users agree to navigate our website responsibly and refrain from any misuse or unlawful activity.

15. Personal data is processed confidentially and exclusively for order fulfillment, customer care, and service optimization, as outlined in our Privacy Policy.

16. Promotional codes and seasonal offers may include conditions regarding duration, eligibility, and usage limits.

17. SORELLE STORE may revise these Terms to reflect operational enhancements or regulatory updates. Changes will be published with a revised effective date.

18. Should you disagree with any updated terms, you may discontinue use of the website and seek assistance through our support channels.

19. For inquiries, assistance, or concerns, customers may contact sorelle.store.css@gmail.com

20. SORELLE STORE remains committed to excellence, discretion, and a seamless luxury shopping experience for every client across the globe.